Question 1

What is Ye-Vidhuk and what is it for?

Accepted Answer

E-Vidhuk is a platform for collecting, analyzing, and managing customer feedback. Get scores, track NPS/CSAT/CES, alert your team, and close negatives. More detail on the What is E-Vidhuk? page.

Question 2

How is Ye-Vidhuk different from Google Forms or paper surveys?

Accepted Answer

Key differences: 1) QR code — the customer doesn’t search for a link, just points their camera; 2) NPS/CSAT/CES analytics — not just collected responses, but calculated loyalty metrics; 3) Telegram notifications — every review instantly reaches the team; 4) Behavioral Analytics — you see HOW the customer filled out the form, not just WHAT they wrote; 5) Location comparison — impossible with Google Forms; 6) Branding — the form looks like yours, not a third-party service.

Question 3

Which businesses is Ye-Vidhuk suitable for?

Accepted Answer

Almost any business where a customer interaction just finished — for example retail, salons & SPA, healthcare, auto service, hotels, fitness, banking, insurance, logistics, hospitality. Offline — after service at a location (on-site QR). Online and back-office — after an operation in your system: policy issued, payment, delivery, support case closed, and similar — via an invitation to feedback or a survey (email or link, including API). If the customer just completed a service or transaction, E-Vidhuk fits.

Question 4

How much does the service cost?

Accepted Answer

Ye-Vidhuk offers a free trial with full access to all features without credit card binding. After the trial, flexible pricing plans are available for businesses of any size. Prices depend on the number of locations and feedback volume. Contact us on Telegram (@evidhuk_ua) for current rates and a personalized offer.

Question 5

Is there a free plan?

Accepted Answer

Yes, a free trial period is available with full access to ALL platform features: QR codes, NPS/CSAT/CES analytics, Telegram notifications, Behavioral Analytics, data export. This is not a stripped-down version — you get full functionality to evaluate the product before paying.

Question 6

How long does setup take?

Accepted Answer

From registration to your first ready QR code — less than 10 minutes. Specifically: creating an account via email or Google (2 min), adding a location (2 min), setting up a survey form (3 min), generating and downloading a QR code (1 min). Connecting Telegram notifications — 2 additional minutes.

Question 7

Do I need technical knowledge for setup?

Accepted Answer

No. The interface is designed with the principle: if you can use a smartphone, you can set up Ye-Vidhuk. Visual drag-and-drop form builder, step-by-step hints in the interface, interactive tutorial on first login. If questions arise, Telegram support responds during business hours.

Question 8

How do I create a survey?

Accepted Answer

In the Surveys section, click Create new. Choose question types: NPS scale (0-10), star rating (1-5), single or multiple choice, text field. Customize text, question order, add logo and colors. Preview on mobile via the preview function. After publishing, link the survey to the needed locations.

Question 9

Do I need a special printer for QR codes?

Accepted Answer

No. The QR code can be printed on any office printer. SVG format allows scaling without quality loss — from a 3x3 cm sticker to an A3 poster. The QR code can also be displayed on a tablet screen, TV, or added to a digital menu.

Question 10

How many QR codes can I create?

Accepted Answer

Each location automatically gets its own unique QR code. The number of locations depends on the pricing plan. Full functionality is available during the trial period for testing. For networks with dozens or hundreds of locations — contact us for a custom offer.

Question 11

What are NPS, CSAT, and CES?

Accepted Answer

These are three industry standards for measuring customer experience, used by Apple, Amazon, Netflix, and other global leaders. NPS (Net Promoter Score) — loyalty indicator: Would you recommend us to friends? on a 0-10 scale. CSAT (Customer Satisfaction Score) — satisfaction with a specific visit on a 1-5 scale. CES (Customer Effort Score) — how easy it was to interact with you. Together, these three metrics give a complete picture of customer experience.

Question 12

What is Behavioral Analytics?

Accepted Answer

This is E-Vidhuk unique technology that competitors do not have. The system automatically analyzes HOW the customer fills out the form: how many seconds they spent on each question, in what order they answered, where they stopped and left without completing (dropoff), how many times they went back. This helps understand which questions are too complex, where the customer loses motivation, and optimize the survey to increase completion.

Question 13

How do Telegram notifications work?

Accepted Answer

Setup takes 2 minutes: 1) Add our bot (@evidhuk_bot) to your Telegram group or message it directly; 2) Copy the activation code from the dashboard; 3) Send the code to the bot. After that, EVERY new review will arrive in your Telegram within 3 seconds. You can set up separate channels for each location.

Question 14

Can I customize form branding?

Accepted Answer

Yes. The feedback form is fully customizable to your brand: add your logo, choose colors (primary, background, accent), customize greeting and thank you text, change form language. Your customers see your form, not a third-party service.

Question 15

Can I export data?

Accepted Answer

Yes. All data (reviews, metrics, analytics) can be exported to CSV or Excel. Filter by dates, locations, metric type before export. Ideal for management reports, presentations, or integration with external BI systems (Tableau, Power BI, Google Data Studio).

Question 16

Is multilingual support available?

Accepted Answer

Yes. The dashboard interface is available in Ukrainian, English, and Polish. Feedback forms can also be configured in any of these languages — separately for each location.

Question 17

Is there a mobile app?

Accepted Answer

The dashboard is fully responsive for mobile devices — you can view analytics, receive notifications, and manage the system from any smartphone via browser. Telegram notifications work as a native mobile experience. Development of a dedicated mobile app is planned for the future.

Question 18

Is my customer data safe?

Accepted Answer

Yes. Security is our priority. Data is stored on EU servers with AES-256 encryption. The platform complies with GDPR and Ukraine Personal Data Protection Law. We do not sell or share data with third parties. Each tenant (business) is isolated at the data level.

Question 19

Is personal data collected when leaving feedback?

Accepted Answer

By default, feedback is anonymous — the customer is not required to provide name, email, or phone. As a business owner, you can add optional fields for contact information if you want to reach out to the customer. The choice is yours — we provide the tools, you define the policy.

Question 20

What happens to data when an account is deleted?

Accepted Answer

When an account is deleted, all your data (reviews, analytics, settings, content) is completely deleted or anonymized without possibility of recovery. This complies with GDPR right to be forgotten requirements. Backup copies are deleted within 30 days.

Question 21

Can I integrate with other systems?

Accepted Answer

Yes. Through Integration Hub and the REST API you can connect CRM, BI, or your internal systems. After an event (policy, order, visit) you can send us the data — and E-Vidhuk sends the customer an invitation to feedback or a survey; or your system creates the invitation through our API. Signed webhooks and CSV for mass invitations are also available. Documentation after registration.

Question 22

Is there an API for developers?

Accepted Answer

Yes. REST API with API keys, plus Integration Hub (signed webhooks, CSV/JSON). You can send us an event from your system — and E-Vidhuk sends the form invitation itself; or your system creates the invitation via API. Reading feedback and metrics is supported too. Limits depend on the plan.

Question 23

What are feedback invitations, and how do they differ from QR?

Accepted Answer

QR collects feedback on site. Invitations are for when the customer is no longer at the desk: they get an email or link to a feedback form or survey. How it connects: your system can send us the event via API or integration — and E-Vidhuk sends the invitation itself; or you / your system create the invitation through our API or in the dashboard. Examples: after a policy, car handoff, visit, delivery, or closed support case. Separately, you can also invite a Google Maps review after your form — that is a different option.

Question 24

What does the customer see after scanning?

Accepted Answer

The customer lands on a responsive web page with your logo and colors. The form opens instantly (1-2 seconds), no need to install an app or register. The customer sees your questions (NPS scale, stars, text), answers them, and clicks Submit. After submission — a thank you screen with your message.

Question 25

How long does it take a customer to leave feedback?

Accepted Answer

On average, 30-60 seconds for a standard form with 3-5 questions. We specifically optimized the form UX for mobile devices: large buttons, minimal text input, clear navigation. Behavioral Analytics helps identify difficult questions and optimize the form for faster completion.

Question 26

Does the customer need internet to leave feedback?

Accepted Answer

Yes, the customer needs an internet connection (Wi-Fi or mobile data) to open the form and submit feedback. The form is optimized for fast loading even on slow 3G connections.

Question 27

How to motivate customers to leave feedback?

Accepted Answer

Our recommendations from experience: 1) Place the QR code in a visible spot — on the table, near the checkout, on the receipt; 2) Add brief text: Rate us in 30 seconds; 3) Train staff to politely invite feedback; 4) Keep the form short (3-5 questions max); 5) Respond to negativity — customers leave more reviews when they see they are heard.

Question 28

What to do with negative reviews?

Accepted Answer

Negative reviews are the most valuable. Thanks to Telegram notifications, you learn about a problem instantly while the customer is still at the venue. Respond quickly, contact the customer if they left contact info. Analyze trends — if the same complaint repeats, it is a systemic issue. Compare locations — maybe the problem is only at one branch. Track improvement — NPS should grow after fixes.

Question 29

How long is data stored?

Accepted Answer

All reviews and analytics are stored for the entire duration of your account. No age restrictions. You can always view reviews for any period and track trends. Upon account deletion, data is removed in accordance with GDPR.

Question 30

What is the platform availability (uptime)?

Accepted Answer

We guarantee 99.9% availability (SLA). The platform is hosted on cloud infrastructure with automatic scaling and redundancy. 24/7 monitoring. Planned maintenance windows are announced in advance.

Question 31

What is Google Reviews integration?

Accepted Answer

Two connected flows. 1) After your form you can invite customers to leave a Google Maps review — grow public reputation without losing data in your system. 2) Public Maps reviews are imported into Feedback, shown on the location Google tab, and can go to the location Telegram. Use the source filter to view Google reviews or platform feedback separately.

Question 32

How to set up Google Reviews integration?

Accepted Answer

Setup takes a few minutes: 1) Open location editing in the dashboard; 2) Enable Google Reviews integration; 3) Enter your venue’s Google Place ID (from Google Maps); 4) Choose the post-form invitation rule (all / positive / negative, etc.) and save. Once Place ID is linked, Maps reviews appear in Feedback and on the location Google tab.

Question 33

Where to find my venue's Google Place ID?

Accepted Answer

Three methods: 1) Open Google Maps, find your venue, click on it — Place ID will be in URL after '!1s'; 2) Use official Google Place ID Finder (developers.google.com/maps/documentation/places/web-service/place-id); 3) In browser console on Google Maps page run: const match = window.location.href.match(/!1s([^!]+)/); console.log(match[1]);

Question 34

Can I configure who sees the Google Reviews invitation?

Accepted Answer

Yes. Flexible post-form rules are available: all reviews, only positive, only negative, only neutral, or disabled. You can also set a minimum rating. This controls the Maps invitation — importing already published Google reviews into Feedback works separately after Place ID is linked.

Question 35

Are reviews saved in my system before Google?

Accepted Answer

Yes. The customer FIRST leaves feedback in your system (analytics, Telegram/Email/In-App), and THEN may see the Google invitation. Even if they skip Maps — you already have their feedback. Separately, the system also imports public Google Maps reviews into the same Feedback inbox.

Question 36

Can I see Google Maps reviews inside the product?

Accepted Answer

Yes. When a location has a Google Place ID, public Maps reviews appear in Feedback (source filter → Google), on the location Google tab, and in location Telegram notifications — so QR feedback and Google reputation stay in one workflow.

Question 37

What analytics modules are in the dashboard?

Accepted Answer

The Analytics section includes dedicated modules: NPS Statistics and Shared NPS, overview, location analytics, QR analytics, devices and browsers, time analysis, form completion, custom fields, CSAT/CES, Sentiment (tone), location benchmarking, feedback geography, metric correlations, and more. Each module has period and location filters plus quick presets: 7 days, 30 days, all data, today.

Question 38

What does the Sentiment analytics module show?

Accepted Answer

Sentiment analytics classifies reviews by tone: positive, neutral, and negative. You see percentage distribution, daily trends, comparisons between locations, and problem spots where negativity is growing. It complements NPS and CSAT: even with an average rating, you immediately see whether customer mood in comments is improving or worsening.

Question 39

What is benchmarking (comparative) analytics?

Accepted Answer

Benchmarking lets you compare all locations side by side: NPS, CSAT, average rating, review count. You see network leaders and laggards and how metrics change over a period. Ideal for multi-location networks — leadership spots branches that need attention without manual Excel reports.

Question 40

Why use geographic feedback analytics?

Accepted Answer

Geography shows where reviews come from: top cities, country distribution, and review counts with geo data. Useful for multi-region networks, franchises, and online channels — you understand whether an issue is local (one city) or systemic (whole network). Data helps plan marketing and staff training by region.

Question 41

What does the correlations module provide?

Accepted Answer

Correlations help find hidden relationships between metrics and context — e.g. rating vs. day of week, time of day, device type, or location. Instead of guessing, you see which factors statistically accompany better or worse scores and can test hypotheses on your real business data.

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