What is E-Vidhuk?

A clear explanation of what E-Vidhuk is and which business problems it solves.

Definition

E-Vidhuk (Є-Відгук) is a SaaS Customer Feedback Management Platform.

Covers the feedback loop: collecting scores, analytics (NPS/CSAT/CES, sentiment), team alerts, and tickets for negatives — for one site or a network.

Fits retail, HoReCa, clinics, banks, insurance, and service companies.

Who it is for

  • Multi-location businesses that need on-site service quality signals
  • Teams that want NPS / CSAT / CES in one dashboard
  • Organizations that want to catch negative feedback before it hits Google
  • Companies that need API, webhooks, and an Integration Hub

Core capabilities

A short list — details in the app and on How it works

  • Feedback collection (QR, web forms, invitations)
  • Survey builder
  • QR codes for locations and objects
  • NPS / CSAT / CES
  • Sentiment Analytics
  • Behavioral Analytics
  • Location comparison & benchmarking
  • Geographic analytics
  • Correlations and trends
  • Google Reviews
  • Ticketing with SLA
  • Telegram and email alerts
  • API and webhooks
  • Roles and permissions
  • Multi-location management

Related pages

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