How it works

From registration to your first feedback — less than 10 minutes. From your first feedback to full analytics — one click. Here's how it works step by step, with specific details at each stage.

  1. 1

    Registration & profile setup

    Create an account in 2 minutes via email or Google OAuth. Fill in your business profile: name, logo, contact details. The system automatically creates your personal dashboard.

    • Registration via email or Google account — no document verification
    • Automatic creation of your first workspace
    • Branding setup: logo, colors, company name in feedback forms
    • Telegram bot connection for notifications — 3-step instructions right in the interface
  2. 2

    Creating locations & collection points

    Add each physical point of your business as a separate location. The system automatically generates a unique QR code linked to that specific point.

    • Location name, address, working hours — for identification in reports
    • Automatic QR code generation linked to the location
    • Ability to link multiple survey forms to one location
    • Form language settings (Ukrainian, English, Polish) for each point separately
  3. 3

    Creating surveys & feedback forms

    Customize the survey structure to your needs. Choose question types: NPS scale (0-10), CSAT (1-5 stars), CES, multiple choice, or free text. Each question feeds into a specific metric.

    • Drag-and-drop form builder — no programming required
    • Question types: NPS (0-10), star rating, single/multiple choice, text field
    • Custom form branding: your logo, colors, greeting and thank you text
    • Form preview on mobile and desktop before publishing
  4. 4

    QR code generation & placement

    Download the QR code in PNG format (for screens) or SVG (for printing any size without quality loss). Place it where the customer will see it right after interacting with you.

    • Download in PNG (for digital use) or SVG (for printing from 3×3 cm to A3)
    • Recommended spots: checkout stand, table, receipt, menu, waiting area, reception
    • QR code works with any smartphone camera — no apps, no registration for the customer
    • Testing: scan your own QR code before placing to make sure everything works
  5. 5

    Collecting customer feedback

    The customer scans the QR code with their smartphone camera, goes to your branded form, and leaves feedback in 30-60 seconds. No app download, registration, or personal data entry required.

    • Customer points camera → form opens in browser in 1-2 seconds
    • Responsive form: looks perfect on iPhone, Android, tablets
    • Anonymous by default — customer doesn't have to provide name or contacts
    • Behavioral Analytics collects metadata: time per question, fill order, dropoffs
  6. 6

    Analytics, notifications & action

    Every review instantly appears in the dashboard and in Telegram. You see NPS, CSAT, CES, trends, location comparisons. Behavioral Analytics shows where customers 'get stuck' in the form — and you optimize the survey for higher conversion.

    • Real-time dashboard: new reviews, metrics, charts, daily and weekly trends
    • Telegram notification within 3 seconds of each new review
    • Location comparison: branch ranking by NPS/CSAT/CES, identifying 'weak links'
    • Data export to CSV and Excel for management reports or BI system integration

System flow overview

Customer scans → leaves feedback → you get data and make decisions

QR code

Generate and place a QR code

Customer feedback

Customers scan and submit feedback

Analytics

See metrics and insights in the dashboard

Benefits

Start in 10 minutes

From registration to first QR code — less than 10 minutes. No technical training, no integrators, no waiting

Free QR code generation

Unlimited QR codes for each location. PNG and SVG formats for any print size

Notifications where you already are

Telegram, Email, and In-App notifications deliver every review to your team instantly. Respond to negativity immediately, never miss a review

Enterprise-level analytics

NPS, CSAT, CES, Sentiment, benchmarking, geography, correlations, Google Reviews, Behavioral Analytics — 15+ modules in one dashboard, accessible from any device

Google Reviews Integration

Automatically invite satisfied customers to leave Google reviews. Increase public reviews by 40-60% and improve online reputation without losing data

Frequently asked questions

Answers to common questions about the system

How long does the full setup take?
From registration to your first ready QR code — less than 10 minutes. This includes: creating an account (2 min), adding a location (2 min), setting up a form (3 min), generating and downloading a QR code (1 min). Connecting Telegram notifications — 2 more minutes.
Do I need a special printer for QR codes?
No. The QR code can be printed on any office printer. SVG format allows scaling from a 3×3 cm sticker to an A3 poster without quality loss. You can also display the QR code on a tablet screen or TV.
What does the customer see after scanning?
The customer lands on a branded feedback form with your logo and colors. The form is responsive for mobile devices, loads in 1-2 seconds. The customer doesn't need to register, install an app, or enter personal data — feedback is anonymous by default.
How does Behavioral Analytics work?
The system automatically collects metadata about the form completion process: how long the customer spent on each question, in what order they filled it out, where they stopped and left (dropoff), how many times they returned to previous questions. This allows optimizing the survey structure and increasing completion rate.
View all questions

Ready to see it in action?

Create a free account and go through the entire journey from registration to your first feedback in 10 minutes

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