How it works

From workspace to first feedback and team action: locations, forms, collection channels, analytics, and alerts.

  1. 1

    Sign up and workspace

    Create an account in minutes. Set company profile, logo, and contacts. Your dashboard for locations, surveys, and team access is ready.

    • Email or Google sign-up
    • Workspace created automatically
    • Form branding: logo, colors, welcome/thanks copy
    • Optional Telegram / Email / In-App alerts
  2. 2

    Locations, objects, and team

    Add business locations (or logical collection units) and assign access. Locations power analytics, comparisons, and team permissions.

    • Locations and objects for reporting
    • RBAC for your team
    • Multiple surveys per location
    • Multilingual forms
  3. 3

    Survey and form builder

    Build the form for your use case: NPS, CSAT, CES, choice, text, custom fields. Then connect the channels you need.

    • No-code builder
    • NPS / CSAT / CES and custom questions
    • Mobile and desktop preview
    • Campaigns and survey types as needed
  4. 4

    Choose collection channels

    Connect channels to your process: on-site QR, post-event invitations (email / link / API), shared surveys, or Google Reviews import.

    • QR — when the customer is on-site
    • Post-event invitations — from the app or via API
    • Shared survey links
    • Google Reviews in the same feedback feed
  5. 5

    Customer leaves feedback

    The customer opens the form from a QR, email, or link — no app required. Responses land in one inbox across channels.

    • Branded mobile web form
    • Anonymous by default; contacts optional
    • Behavioral Analytics on form completion
    • All sources visible to the team
  6. 6

    Analytics, alerts, and actions

    New feedback appears in the dashboard and alerts. Track NPS/CSAT/CES, sentiment, location benchmarks; route negatives into tickets with SLA.

    • Real-time dashboard and trends
    • Telegram / Email / In-App alerts
    • Tickets for negative feedback
    • Export, API, and webhooks for CRM / BI

System flow

Collect → feedback → analytics and team action

Collection channels

QR, invites/links, API, Google Reviews

Customer feedback

Score and comment in a branded form

Analytics and action

Metrics, alerts, tickets, location compare

Why teams use it

Channels that fit your process

On-site, post-event invitations, or Maps reviews — in one workspace

Fast start

Begin with one location and a simple form — add API later

Alerts where you work

Telegram, Email, and In-App for quick recovery

CX analytics

NPS, CSAT, CES, Sentiment, Behavioral, location benchmarking

Integrations

REST API, webhooks, and Integration Hub for your stack

FAQ

Short answers about launch and channels

Which collection channel should we start with?
QR works well on-site. If feedback should follow an event in CRM or your core system, use invitations (email/link, including via API). Google Reviews can run in parallel.
How long does setup take?
A basic start takes about 10 minutes: account, location, form. API invitations and Google Reviews can be added later.
What does the customer see?
A branded browser form (from QR, email, or link). No app install; contact fields are optional.
Can we connect CRM / core systems?
Yes. Use REST API and signed webhooks to trigger invitations after events and push signals back to your stack.
View all questions

Ready to run your scenario?

Create an account and collect first feedback in your scenario

Sign upWhat is E-Vidhuk?