We saw a problem: Ukrainian businesses lack a convenient and affordable tool for systematic customer feedback collection. Paper surveys don't work, foreign platforms are expensive and not adapted for the local market. We decided to change that.
Ye-Vidhuk is a Ukrainian SaaS product built by a team of developers from Kyiv. Our mission is to give every business, from a corner café to a network of 200+ locations, an accessible tool for understanding their customers. Not an expensive enterprise system at $500/month, but a clear product that pays for itself in the first week.
We build the platform on the principle of "data instead of guesses". Instead of wondering why customers don't return, you get concrete numbers: NPS shows loyalty, CSAT shows satisfaction with a specific visit, CES shows how easy it was to interact with you. Three metrics used by Apple, Amazon, and Netflix — now available to Ukrainian businesses.
Our approach is Privacy-first. We don't sell data, don't show ads, don't share information with third parties. Your data and your customers' data belong only to you. EU servers, AES-256 encryption, full compliance with GDPR and Ukraine's Personal Data Protection Law.
There are dozens of feedback tools on the market. Here's what makes Ye-Vidhuk special — and why businesses choose us:
A unique technology that competitors don't have. You see not only WHAT the customer wrote, but HOW they filled out the form: which question they stopped at, how long they thought, where they made extra clicks, where they abandoned the form entirely. This allows you to optimize the survey and increase completion rate by 20-40%.
While the service was born in Ukraine, it is designed to global standards and fits businesses anywhere in the world. Multilingual interface, support for various currencies, and flexible adaptation to your local needs. We combine Ukrainian tech expertise with a global vision.
Most competitors only offer a 1-5 star rating. We provide NPS (loyalty), CSAT (satisfaction), CES (ease of interaction) — three industry standards used by Fortune 500 companies. Each metric answers its own question about your business.
In Ukraine, Telegram is the primary messenger for business communication. We know this and built an integration that delivers every review to your Telegram in 3 seconds. No need to open a separate panel — feedback arrives where your team already works.
No hidden fees, no 'additional modules' for extra payment. Free trial with full access to ALL features. You see the product's value before paying your first hryvnia.
Built for scaling: from 1 location to 1000+ without losing speed. Each tenant (business) is isolated at the data level. Franchises and chains can compare metrics between branches and see the full picture from a single dashboard.
Open REST API allows you to integrate Ye-Vidhuk into your existing ecosystem: CRM, ERP, BI systems, custom dashboards. Documentation with code examples, Swagger specification, real-time webhooks.
Restaurant & café owners — want to understand guest impressions right after a visit, not a week later on Google Maps
Retail chains — need comparative analytics between locations to identify problem spots and train staff
Beauty salons & SPA — client retention is critical: one negative experience = a lost customer forever
Medical clinics — need confidential patient feedback collection in compliance with legislation
Service centers & auto shops — customers rate repair quality, timelines, and communication right after pickup
Hotels & hostels — collecting feedback during a guest's stay allows fixing problems before they become negative reviews
Any business with offline locations — if you have a physical location and customers, Ye-Vidhuk is for you
The principles we build our product by and make decisions with every day
If a feature can't be explained in 10 seconds — it's too complex. We believe the best interface is one that needs no manual
Our customers' data is not a commodity. We don't sell it, don't analyze it for advertising, don't share with third parties. Ever
Honest pricing without fine print, clear terms of use, open dialogue with customers through our Telegram community
Full access to all features during the trial period. No credit card required. First feedback — just 10 minutes after registration