Last updated: February 6, 2026
These Terms of Use (hereinafter — "Terms", "Agreement") constitute a legally binding contract between you (hereinafter — "User", "you", "your") and the operator of the web service "Ye-Vidhuk" (hereinafter — "Operator", "we", "us", "our"), governing the use of the web platform evidhuk.com.ua and all related services, applications, and APIs (hereinafter — "Service"). By registering in the Service, using it, or accessing it, you confirm that you have read, understood, and agree to comply with these Terms in full. If you do not agree with any provision of these Terms — you have no right to use the Service.
1.1. These Terms take effect from the moment of your registration in the Service or first use of the Service (whichever occurs first).
1.2. The Operator reserves the right to modify these Terms at any time. We will notify you of material changes by email or through the Service interface no later than 7 (seven) days before they take effect. Continued use of the Service after changes constitutes your acceptance of the updated Terms.
1.3. If you do not agree with the modified Terms, you must cease using the Service and delete your account.
1.4. By registering with the Service, you confirm and warrant that: (a) you are not a resident of the Russian Federation and/or the Republic of Belarus; (b) you are not subject to sanctions imposed by the governments of Ukraine, the EU, the United Kingdom, or the United States; (c) among your founders, beneficial owners, or controlling persons, there are no residents of the aforementioned countries or persons under sanctions. Violation of these warranties constitutes grounds for immediate termination of the Agreement without compensation.
2.1. "Ye-Vidhuk" is a multi-tenant platform for collecting, managing, and analyzing customer feedback through QR codes, web forms, and Telegram Mini App.
2.2. Core Service features include but are not limited to: creating locations and generating QR codes, collecting feedback through customizable forms, analytics with NPS/CSAT/CES metrics, notification system via Telegram and email, user and role management, survey builder, ticket system.
2.3. The Operator provides the Service "as is" and "as available". The Operator does not guarantee that the Service will be available uninterrupted, error-free, or without delays.
2.4. The Operator reserves the right at any time without prior notice to: modify, suspend, or discontinue any Service feature; establish usage limitations; change technical requirements.
2.5. The Service is not a reference or information system within the meaning of applicable law. All information, analytics, metrics (NPS, CSAT, CES), and recommendations provided by the Service are of a purely advisory and informational nature and should not be construed as professional advice, an offer, or a guarantee of results.
3.1. Registration is required to use the Service. When registering, you agree to provide truthful, accurate, and current information.
3.2. You are fully responsible for maintaining the confidentiality of your password and credentials, as well as for all actions taken under your account.
3.3. You agree to immediately notify the Operator of any unauthorized use of your account or security breach.
3.4. The Operator is not liable for damages caused by unauthorized access to your account if such access occurred due to your failure to comply with security requirements (weak password, sharing credentials with third parties, etc.).
3.5. One account creates one organization (tenant). You may not create multiple accounts for one organization without the Operator's prior consent.
4.1. When using the Service, you agree NOT to:
4.2. Violation of these rules may result in immediate suspension or deletion of your account without notice or compensation.
5.1. "User Content" means any information, data, text, images, video, audio, and other materials that you or your end users upload, post, or transmit through the Service.
5.2. You retain all intellectual property rights to your Content. By posting Content in the Service, you grant the Operator a limited, non-exclusive, royalty-free license to store, process, and display the Content solely for the purpose of providing Service functionality.
5.3. You bear full and exclusive responsibility for User Content, including but not limited to: its legality, accuracy, completeness, and compliance with third-party rights.
5.4. The Operator is not obligated to moderate, verify, or monitor User Content and is not responsible for its content.
5.5. The Operator reserves the right (but not the obligation) to remove any Content that violates these Terms or applicable law, without prior notice.
5.6. As a Tenant, you bear full responsibility for the legality of collecting feedback from End Users, including obtaining necessary consents for personal data processing.
5.7. You agree that the Operator has the right to aggregate, systematize, and analyze the information received from you after its anonymization for the purpose of creating analytical reports, improving the Service, and conducting statistical research. The Operator guarantees non-disclosure of confidential information contained in such reports. The Operator is the exclusive owner of intellectual property rights to aggregated and anonymized analytical data.
5.8. The Operator does not guarantee the preservation, integrity, and non-corruption of User Content, despite regular backups. Content corruption may occur before or during backup procedures. The Operator will make efforts to resolve identified issues but bears no liability for the inability to restore Content to a usable state. It is recommended to maintain a copy of important data independently of the Service.
6.1. The Service, including its design, software code, algorithms, interface, trademark, logos, and other intellectual property, is the exclusive property of the Operator or its licensors and is protected by copyright and intellectual property law.
6.2. These Terms do not grant you any intellectual property rights in the Service or any part thereof, except for a limited right to use the Service in accordance with these Terms.
6.3. It is prohibited to copy, modify, create derivative works, distribute, license, sell, or resell any part of the Service without the prior written consent of the Operator.
7.1. The Service offers various pricing plans, including a free plan with limited functionality and paid plans with extended features.
7.2. Paid plan pricing is determined by the current price list published on the website or in the Service interface. The Operator reserves the right to change prices with at least 30 days' prior notice.
7.3. Payment is processed through certified payment systems (Stripe, LiqPay, WayForPay). The Operator does not store bank card data.
7.4. Subscriptions are paid in advance for the selected period (monthly or annually). Refunds for unused subscription periods are not provided, except in cases directly required by applicable law.
7.5. In case of non-payment, the Operator reserves the right to suspend or restrict access to paid Service features.
7.6. The Operator may unilaterally modify pricing plans, add new ones, or discontinue existing ones. Active subscriptions remain valid until the end of the paid period.
7.7. By making a payment, you consent to and authorize the Operator to initiate automatic payments according to the payment schedule of your selected pricing plan, provided your chosen payment method supports automatic debiting. You may cancel automatic payments at any time through your account settings. The Operator does not receive or store payment data — it only initiates requests to payment systems.
8.1. The Operator makes commercially reasonable efforts to ensure uninterrupted Service operation, but DOES NOT GUARANTEE its uninterrupted, error-free, or continuous availability.
8.2. The Service may be temporarily unavailable due to: scheduled maintenance, software updates, emergencies, third-party actions (hosting providers, ISPs), force majeure circumstances.
8.3. The Operator is not liable for any damages related to temporary or permanent Service unavailability.
8.4. The Operator reserves the right to discontinue the Service in whole or in part at any time, notifying Users 30 days prior to discontinuation.
9.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE OPERATOR, ITS FOUNDERS, EMPLOYEES, PARTNERS, AND AFFILIATES SHALL NOT BE LIABLE FOR:
— Any direct, indirect, incidental, special, punitive, or consequential damages, including but not limited to: loss of profits, data, business reputation, business opportunities, expected savings, goodwill, or any other intangible damages;
— Damages arising from: (a) your use or inability to use the Service; (b) unauthorized access to or alteration of your data; (c) actions or statements of third parties in connection with the Service; (d) any other circumstances related to the Service.
9.2. The total aggregate liability of the Operator for all claims related to the Service is limited to the amount actually paid by you to the Operator for the last 3 (three) months of Service use, or 100 (one hundred) UAH — whichever is greater.
9.3. The Operator is not liable for content created by Users or End Users, including feedback text, uploaded media files, and survey responses.
9.4. The Operator is not liable for business decisions made based on analytics provided by the Service. All analytics, metrics, and recommendations are provided for informational purposes only and do not constitute professional advice.
9.5. These liability limitations apply regardless of whether the Operator was warned of the possibility of such damages.
10.1. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED.
10.2. The Operator disclaims all warranties, including but not limited to: warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted use, accuracy, reliability, and error-free operation.
10.3. The Operator does not guarantee that: (a) the Service will meet your specific requirements; (b) the Service will be available uninterrupted, timely, securely, or error-free; (c) the results of using the Service will be accurate or reliable; (d) the quality of any products, services, information, or other materials obtained through the Service will meet your expectations.
10.4. Any content or materials downloaded or obtained through the Service are accessed at your own risk.
11.1. You agree to indemnify, defend, and hold harmless the Operator, its founders, employees, partners, and affiliates from any claims, demands, damages, costs (including legal fees) arising from:
— Your use of the Service;
— Your violation of these Terms;
— Your violation of third-party rights, including intellectual property rights and data protection rights;
— Content posted by you or your End Users through the Service;
— Unlawful collection or processing of personal data through Service forms.
11.2. This obligation survives the termination of these Terms and deletion of your account.
12.1. You may cease using the Service and delete your account at any time through account settings or by contacting support.
12.2. The Operator may immediately, without prior notice, suspend or terminate your access to the Service in case of: (a) violation of these Terms; (b) non-payment for paid services; (c) suspected fraud or abuse; (d) law enforcement request; (e) Service discontinuation.
12.3. Upon account termination: your access to the Service will be blocked; your data will be retained for 30 days for recovery purposes, after which it will be permanently deleted.
12.4. Account termination does not release you from obligations that arose prior to such termination, including payment and indemnification obligations.
12.5. The Operator has the right to delete a User's account without prior notice if the User has not used the Service and has not accessed their account for 180 (one hundred eighty) consecutive calendar days under a free pricing plan.
13.1. The Operator is not liable for failure to perform or improper performance of obligations under these Terms if such failure is caused by force majeure circumstances, including but not limited to: natural disasters, war, martial law, terrorist acts, epidemics, pandemics, government decisions, power outages, telecommunication network failures, cyberattacks, DDoS attacks, and other circumstances beyond the Operator's reasonable control.
14.1. Personal data collection and processing is carried out in accordance with the Privacy Policy, which is an integral part of these Terms and is available at evidhuk.com.ua/privacy.
14.2. By using the Service, you confirm that you have read the Privacy Policy and consent to personal data processing in the manner and scope defined by the Policy.
15.1. All disputes arising in connection with these Terms or Service use shall be resolved through negotiations.
15.2. If a dispute cannot be resolved through negotiations within 30 (thirty) calendar days, it shall be resolved in court in accordance with applicable Ukrainian law at the Operator's place of business.
16.1. These Terms are governed by and construed in accordance with the laws of Ukraine, without regard to conflict of law provisions.
16.2. For Users located in the EU, mandatory consumer protection laws of their country of residence also apply if they provide broader protection.
17.1. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17.2. These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Operator regarding Service use and supersede all prior agreements, understandings, and representations.
17.3. The Operator's failure to exercise or delay in exercising any right under these Terms does not constitute a waiver of such right.
For all questions regarding these Terms of Use, you may contact us:
Email: support@evidhuk.com.ua
Telegram: @evidhuk_ua
Postal address: indicated on the Service's contact page.
Last updated: February 6, 2026