Multi-channel feedback collection: on-site QR, post-event invitations (email or link — including via API), surveys, and Google Reviews in one workspace. See live who’s satisfied and what to fix. Collect through multiple channels, compare, follow up, and fit the loop into how your team already works.
Multi-channel collection and a full feedback loop — from first contact to action. The scenarios below are the same capabilities across industries: from retail and clinics to insurance and service desks.
Place a QR code where the experience happens — at a store checkout, clinic or salon reception, or a service desk. Customers leave a score in about 30 seconds — no app, no login. You see what worked while the visit is still fresh.
Run several points from one account — retail chains, clinic networks, fitness clubs, or hotels. Benchmark NPS, CSAT, and volume across the network to spot strong teams and places that need attention — without spreadsheet gymnastics.
Negative feedback can open a ticket and alert your team in Telegram right away — useful wherever reputation is critical: salon, clinic, hotel, dealership. Recover the situation while the customer is still nearby — not after a public review appears.
Beyond quick ratings, build surveys with skip logic and campaigns. Use them for quality checks in healthcare, seasonal research in retail, or follow-ups after a visit in insurance or service.
Need feedback not only for a whole location, but for a treatment room, workshop bay, hotel room, or checkout? Give each object its own QR and see where quality really shifts.
After an event in your system — policy, visit, delivery, or closed ticket — send the customer a feedback invitation (email or link). Pass data via API so E-Vidhuk sends it, or create the invitation in the app.
Most dissatisfied customers never complain — they just leave for competitors. Here's what happens when businesses don't collect feedback systematically:
According to Ruby Newell-Legner's research, only 4% of dissatisfied customers report a problem. The other 96% leave silently — and you'll never know why. A QR code lowers the barrier: the customer doesn't need to search for an email or phone number — just point their camera.
According to Harvard Business Review, customers who receive a response within 5 minutes are 21 times more likely to buy. Without instant notifications, you learn about issues when it's already too late to fix them. Telegram integration delivers feedback to your team in seconds.
Without NPS, CSAT, and CES analytics, you make decisions intuitively: which changes improved service and which made it worse? Which branch performs worst? Where are most complaints on Monday mornings? The Ye-Vidhuk dashboard answers these questions in one minute.
Paper surveys are completed by less than 2% of customers, data gets lost, and manual analysis wastes manager time. A digital QR code works 24/7, data is structured and available in real time, and reports are generated automatically.
No technical expertise needed. Register, add a location — and in 10 minutes your first QR code is already working. Here's how it looks:
Create a location (or object) in your dashboard — the system automatically generates a unique QR code ready to print
Print on a stand, stick on a receipt, or add to a menu — customers scan the code with their camera and instantly reach the feedback form
Feedback appears in the dashboard instantly. See key metrics, compare locations, open follow-up when needed — and decide on data, not assumptions
Ye-Vidhuk isn't just a feedback collector. It's an ecosystem that replaces paper surveys, manual analytics, and chaotic customer communication.
A unique QR code for each location is generated automatically. Download in PNG or SVG format for printing any size — from a 3×3 cm sticker to an A3 poster. Customers scan with their smartphone camera without installing apps and leave feedback in 30 seconds.
Three key customer experience metrics on one dashboard: NPS (loyalty), CSAT (visit satisfaction), CES (ease of interaction). Dedicated modules for Sentiment, location benchmarking, feedback geography, and metric correlations. Period and location filters, CSV or Excel export.
Every new review instantly arrives where you work: Telegram (in 3 seconds), Email (to specified addresses), and In-App (in system dashboard). Negative feedback? Manager sees it immediately and can contact the customer before they leave. Setup takes 2 minutes.
Data is stored on EU servers with AES-256 encryption. Full compliance with GDPR and Ukraine's Personal Data Protection Law. Every customer can request deletion of their data. Your business is legally protected.
The dashboard is fully responsive: view analytics from a laptop at the office, check notifications from your smartphone on the way to work, show reports from a tablet at meetings. One account — access from any device and browser.
One account for your entire network: 2 coffee shops or 200 stores — no difference. Centralized dashboard with location filtering, comparative charts to identify weak points, branch ranking by customer satisfaction. Perfect for franchises and chain businesses.
Two directions in one integration: invite customers to leave a Google Maps review after your form — and see public Maps reviews in Feedback, in the location card, and in Telegram. Filter by source to separate Google reviews from QR/form feedback.
Analyze review tone (positive, neutral, negative) with trends over time and by location. Geography shows top cities and regional distribution. Correlations reveal hidden links — e.g. between rating and time of day. Benchmarking ranks branches by NPS, CSAT, and rating.
Create users with access to specific business locations. Perfect for networks and franchises.
Add unlimited business locations in one account. Each location has its own QR code and separate analytics.
Assign administrators, managers, and analysts for each location. Each role has its own level of access to system functions.
Grant employees access only to necessary locations. A branch manager sees only their store's data, not the entire network.
Each user sees only their location data. Full control over who has access to what in your system.
Full access during the trial. No credit card required.
How and why we created Ye-Vidhuk: mission, Behavioral Analytics technology, and what sets us apart from competitors
ReadStep-by-step guide from registration to first feedback: 6 steps with detailed explanations
View25+ answers about setup, security, pricing, integrations, and technical capabilities
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