The main problem with traditional feedback systems is delay. You find out about a problem a week later when the customer has already posted on Facebook. Ye-Vidhuk solves this through Telegram integration.
How does it work?
- You connect our Telegram bot to your work group.
- You link the group ID to a specific location in the settings.
- As soon as a customer clicks "Send" — you receive a notification with the full feedback text and rating.
Benefits of instant reaction
If a manager approaches a dissatisfied customer within 5-10 minutes while they are still on-site, loyalty grows exponentially. You can fix a waiter's or kitchen error here and now, turning a negative experience into an example of great service.
"After implementing Telegram notifications, the number of negative reviews on Google Maps for our chain fell by 40% because we solve problems on the spot."