Text feedback is the most valuable source of information, but it's difficult to analyze manually. Ye-Vidhuk uses AI to automatically determine the sentiment of each comment.
😊
Positive
Feedback with gratitude and positive emotions.
😐
Neutral
Constructive criticism or simple facts without emotions.
😡
Negative
Complaints and dissatisfaction requiring priority attention.
Why is this needed?
In the analytics section, you can instantly filter all negative feedback for the month. This allows the manager not to read hundreds of "Thank you!" but to immediately address problematic situations.
AI analyzes the context: it understands the difference between "not bad" and "not bad at all," ensuring over 90% classification accuracy.