Customer
Shopper finishes the visit.
Offline retail CX
Queues and staff issues show up in sales late. Get the signal right after purchase.
Compare branches and coach where NPS drops.
Store scenario
Customer → purchase → survey → score → issue → alert → manager → action → network analytics
Interaction
QR at checkout or exit.
Survey
Short CSAT/NPS.
Score
Auto classification + sentiment.
Issue
Low scores by branch.
Alert
Store / regional manager.
Owner
RBAC by location.
Action
Ticket, coaching, process change.
Analytics
Branch benchmarking.
For retail chains
One store to hundreds
Checkout QR
High completion rates.
Branch benchmarking
NPS/CSAT ranking.
Geography
Regional filters.
Sentiment
AI highlights negatives.
API / export
BI-ready data.
Tickets
SLA on complaints.
Retailer outcomes
- Early issue detection
- KPIs for store directors
- Lower churn via proactive service
- No paper surveys
FAQ
- POS integration required?
- No for QR collection; API for custom flows.
- How many stores?
- From one to unlimited by plan.