Customer
Guest is dining or paying.
Solutions
E-Vidhuk for restaurants & cafés
Guest feedback management: from table QR to tickets and network NPS.
Restaurants need a CX loop, not just a form
Unhappy guests rarely tell the waiter — they post on Google Maps later. E-Vidhuk closes the loop on-site.
Separate QR codes for dining room, terrace, and delivery show where service slips.
Typical restaurant scenario
Customer → interaction → survey → score → issue → alert → owner → action → analytics
Interaction
QR on table, receipt, or exit.
Survey
Short rating / NPS / comment.
Score
Promoter / passive / detractor.
Issue
Low scores enter priority queue.
Alert
Telegram / email to floor manager.
Owner
Roles define who responds.
Action
Recover while guest is still there.
Analytics
NPS by shift and location.
Capabilities
From one café to a chain
Table QR
Mobile form, no app.
NPS / CSAT / CES
Loyalty metrics in one place.
Telegram alerts
Negatives in seconds.
Location compare
Branch ranking.
Google Reviews
Maps inbox alongside QR.
Tickets
Close the loop with SLA.
Business outcomes
- Less public negativity
- Unified QR + Google inbox
- Staff coaching data
- No POS integration required to start
We fix issues while guests are still at the table — Maps negatives dropped.
Restaurant FAQ
- Do guests need an app?
- No — camera + browser.
- Separate QR for delivery?
- Yes — separate locations/objects.
- Google Reviews in the inbox?
- Yes after Place ID linking.