After pickup
Customer scans desk QR.
Last mile is the most visible experience
Queues, rude handoff, or delays shape brand opinion faster than marketing.
E-Vidhuk collects the score right after pickup and compares network points.
Pickup point scenario
Pickup → QR → score → issue → response → network analytics
Score
Speed, staff, queue, quality.
Issue
Negative to point manager.
Response
Shift review and coaching.
Analytics
Point and region rankings.
Features for logistics
One point or a large network
Pickup QR
Score in ~20 seconds.
Point compare
Regions and cities.
Alerts
Problem sites visible immediately.
Staff ranking
Service quality.
Tickets
Complaint handling.
Network dashboard
Unified control.
Business outcomes
- Faster discovery of weak points
- Fewer public complaints
- Shift training data
- Regional quality control
Point comparison found 3 outliers — schedule changes leveled CSAT.
Logistics FAQ
- Scale to hundreds of points?
- Yes — locations, roles, comparison.
- WMS required?
- Not to start; API when needed.
- Anonymous scores?
- Configurable.