Solutions

E-Vidhuk for insurance companies

Feedback after policy, claim, or office visit — API invites and channel analytics.

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Insurance CX

Customers judge claim speed and communication. Trigger surveys when the case closes via API.

Compare office, agents, contact center, and digital.

Insurance scenario

Customer → event → invite → survey → score → issue → alert → owner → action → analytics

  1. Customer

    Policy issued or claim closed.

  2. Event

    Core/CRM marks done.

  3. Invite

    API email/link.

  4. Survey

    NPS/CSAT on process.

  5. Score

    Detractor detection.

  6. Issue

    Low claim scores.

  7. Alert

    CX / quality team.

  8. Owner

    Roles by product/region.

  9. Action + analytics

    Ticket, coaching, channel dashboard.

For insurers

Offices, agents, contact center, digital

  • API invites

    Event-triggered.

  • NPS / CSAT

    By product/process.

  • Channel compare

    Office vs agent vs CC.

  • Alerts

    Fast detractor response.

  • Tickets

    Escalation with SLA.

  • Webhooks

    Events back to CRM/BI.

Insurer value

  • Measurable CX after key events
  • Fewer blind spots across channels
  • Agent coaching data
  • Fits existing core systems

FAQ

Works without QR?
Yes — post-event invites are common.
Webhooks available?
Yes — signed webhooks + REST API.
Integration Hub

Connect post-event CX

Start with one product or region.

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