Solutions

E-Vidhuk for hotels & HoReCa

Guest feedback after stay, breakfast, or SPA — NPS by building, multilingual forms.

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Guest experience under control

OTA/Google show issues after checkout. In-room QR recovers while the guest is still on property.

Separate locations for buildings, restaurant, and conference areas.

Hotel scenario

Guest → touchpoint → survey → score → issue → alert → duty → action → analytics

  1. Guest

    Stay, breakfast, or SPA.

  2. Interaction

    QR in room / lift / desk.

  3. Survey

    Multilingual NPS/CSAT.

  4. Score

    Priority classification.

  5. Issue

    Critical negative by room/shift.

  6. Alert

    Duty manager Telegram.

  7. Owner

    Shift / GM.

  8. Action

    Compensate, fix, ticket.

  9. Analytics

    NPS by building.

For hotel groups

Boutique to resort

  • In-room QR

    Anonymous feedback.

  • NPS by building

    Compare wings/shifts.

  • Multilingual

    UK/EN/PL forms.

  • Duty alerts

    Critical negatives fast.

  • Objects

    QR per room/zone.

  • VDNG case

    100+ collection points.

HoReCa outcomes

  • Better OTA scores via on-site recovery
  • Clear analytics for operators
  • Fast launch without PMS change
  • Network quality standards

Hotel FAQ

Anonymous collection?
Yes — contact fields optional.
Large complex case?
Yes — VDNG partner with 100+ locations.
Telegram alerts guide

Raise guest satisfaction

Trial for the first property.

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