Interaction stage
Consult, test drive, sale, service.
CX across the car-buying journey
Customers move through consult, test drive, deal, and service. Without stage scores, trust leaks are invisible.
E-Vidhuk captures signal by manager and funnel stage.
Dealership scenario
Stage → invite → score → issue → response → analytics
Invite
SMS/QR/link to rate the experience.
Score
Manager, process, service.
Issue
Low score to sales/service lead.
Response
Customer follow-up, manager coaching.
Analytics
CSAT by stage and manager.
Features for dealers
Showroom and service
Stage scoring
Sales and aftersales separately.
Manager rankings
Transparent quality control.
Alerts
Fast negative response.
Service bay
Score after maintenance.
Dealer network
Compare showrooms.
Tickets
Complaint handling.
Business outcomes
- Higher buyer satisfaction
- Manager quality control
- Fewer service-stage losses
- Sales team coaching data
Test-drive scores exposed one weak manager — we fixed the script.
Dealership FAQ
- Split sales and service?
- Yes — separate surveys and locations.
- CRM required?
- Not to start; API available.
- Multi-site?
- Yes — compare showrooms in the dashboard.