Touchpoint
QR in lobby, elevator, parking.
Tenants rate administration, cleanliness, security, and infrastructure.

Complaints about cleaning, security, or elevators get lost in email. Systematic collection rates BC service.
Compare buildings and services before lease renewals.
Service → QR/survey → score → issue → response → analytics
QR in lobby, elevator, parking.
Admin, cleanliness, security, infrastructure.
Low score to facility manager.
Fix and follow up with tenant.
CSAT by service and building.
One center or a portfolio
Regular or QR surveys.
Elevators, parking, reception.
Fast service response.
Incident control.
One dashboard.
Managers and vendors.
Tenant scores exposed evening cleaning gaps — CSAT rose after the fix.