Solutions

E-Vidhuk for banks & financial services

Service quality control in branches and after contacts: CSAT, alerts, tickets, branch compare.

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Financial service quality

Customers rate queues, advice, and remote channels. Capture the signal and route it to owners.

RBAC lets regions see only their branches.

Bank scenario

Customer → branch/channel → survey → score → issue → alert → owner → action → analytics

  1. Customer

    Branch visit or closed contact.

  2. Interaction

    Branch QR or post-case invite.

  3. Survey

    Short CSAT/CES.

  4. Score

    Classification + sentiment.

  5. Issue

    Low score by branch.

  6. Alert

    Manager / quality.

  7. Owner

    Regional roles.

  8. Action

    SLA ticket, coaching.

  9. Analytics

    Branch/channel benchmarking.

For banks

Branches, contact center, digital

  • Multi-location

    Hundreds of branches.

  • RBAC

    Region-scoped access.

  • CSAT / CES

    CX metrics.

  • Alerts

    Critical negatives fast.

  • Tickets / SLA

    Incident closure control.

  • API

    Post-event invites.

Outcomes

  • Network-wide quality view
  • Faster detractor response
  • Clear regional KPIs
  • Less reliance on ad-hoc surveys

Bank FAQ

Fit for large networks?
Yes — built for multi-location management.
Access roles?
Yes — RBAC with location binding.
Knowledge base

Launch quality control

Pilot a few branches.

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