Vehicle handover
Customer picks up the car.
Solutions
E-Vidhuk for auto service & repair shops
Score after vehicle handover: repair quality, technician, and timelines — with fast negative alerts.
Quality control at the workshop
Customers judge repair results, communication, and deadlines. Without systematic collection you learn about issues from Google Reviews.
E-Vidhuk links the score to the job and technician so SLA gaps are visible.
Workshop scenario
Repair → handover → invite → score → issue → response → analytics
Invite
SMS/QR/link to rate the service.
Score
Repair, technician, timelines, communication.
Issue
Low scores create a ticket.
Response
Manager follows up while the case is fresh.
Analytics
Technician and job-type rankings.
Features for auto shops
From one bay to a network
Post-handover scoring
Invite right after job close.
Technician link
Rank crews and individuals.
Negative alerts
Telegram / email to managers.
SLA tickets
Track complaint response.
Location compare
Multi-site dashboard.
No POS required
Launch in minutes.
Business outcomes
- Fewer public complaints after repair
- Technician transparency
- Faster conflict resolution
- Data to improve processes
Handover scores showed where deadlines slipped — we fixed intake.
Workshop FAQ
- Score a specific technician?
- Yes — via assignee fields or objects.
- CRM required?
- Not to start. Invite manually or via API.
- Multi-site ready?
- Yes — compare locations and crews.